Manulife Net Promoter Score (“NPS”) At Manulife Investment Management (M) Berhad (Manulife), maintaining a high Net Promoter Score (NPS) is central to our benchmarking efforts as we aim to provide top-tier service to our customers.
While we embrace innovative methods in the digital and AI technology era, we remain committed to maintaining the personal touch that our valued customers deserve. By integrating these advancements, we are well-equipped to deliver exceptional customer experiences, fostering sustained loyalty and long-term success.
NPS is a globally recognized metric for evaluating customer satisfaction and loyalty to a brand. For Manulife, it serves as a key indicator of our success in enhancing customer happiness and loyalty. Guided by the principles of "listen, learn, and act," we view NPS outcomes as critical performance measures and take every piece of feedback seriously. Each piece of feedback is invaluable to us and plays a crucial role in driving our continuous improvement strategy across all aspects of our operations.
Following an interaction with our Manulife Customer Service team, customers will receive a brief and engaging telephone survey conducted by Joshua Research Consultants, calling from the landline number 603-7890 4497. This survey will take approximately 5 minutes to complete. Please be assured that we will not collect any personal information, and all responses will be kept strictly confidential, used solely for NPS purposes.
At Manulife, our customers feedback is invaluable in helping us enhance our services and deliver the best possible experience. We appreciate the time and participation in our NPS survey, and we remain dedicated to serving our customers with excellence.
Thank you for choosing Manulife.