FAQs

FAQS for Manulife iFUNDS PRS

ACCOUNT OPENING

Can a corporate customer use Manulife iFUNDS to open an account?

Currently Manulife iFUNDS PRS is only applicable for individual customers. Corporate customer can open their account by engaging our Advisors or contact our Customer Service hotline at 03-2719 9271.

I don’t have any unit trust account with Manulife Investment Management (Manulife IM), can I open a PRS account using Manulife iFUNDS?

Yes. New investor can open a Manulife iFUNDS PRS account and start investing, by accessing Manulife iFUNDS link or QR code below:

https://client.asia.manulifeam.com/en_MY/NewUser

What are the documents required for Manulife iFUNDS PRS account opening?

Malaysian customer:

To upload an image of NRIC front and back
To upload a picture of him/her holding the NRIC close or next to his/her face.
Clear photos are required.

Non- Malaysian customer:

To upload an image of unexpired passport
To upload a picture of him/her holding the NRIC close or next to his/her face.
Clear photos are required

I have an existing unit trust online account with Manulife, can I use the same access to open a PRS Account?

Yes. You can proceed to open a PRS account using the same access. You do not need to create another access.

Can I open another account for my family members via the Manulife iFUNDS portal?

No. Your Manulife iFUNDS access is only applicable to yourself. Your family members are required to create their own access via Manulife iFUNDS to open an account.

I am an existing PRS customer, but I do not have any unit trust account with Manulife IM. Can I use Manulife iFUNDS to make additional contribution to my PRS account?

Yes. You can use Manulife iFunds to make additional contribution to your PRS account. However additional contributions for PRS account is only applicable for FPX payment. For other mode of payments, you need to submit additional investment form and the payment proof to prsinfo_my@manulife.com

SUBSCRIPTION

How much is the minimum amount to invest in PRS?

The minimum amount to invest in PRS is RM100.

How long will my transaction be reflected in my Manulife iFUNDS account after I’ve completed a transaction?

Your transaction will be processed within 24 hours provided all documents received in good order. You should be able to view this transaction on T+2.

Do I receive any confirmation after the subscription?

Yes. You will be receiving a transaction confirmation email from us.

I have made payment to Manulife via bank transfer for my additional contribution. Can I use Manulife iFUNDS to upload the payment receipt?

No, please email your receipt, bank information and Additional Contribution Slip to Customer Service at prsinfo_my@manulife.com

If you invest via Manulife iFUNDS account, under the Manulife iFUNDS environment you may make your payment directly via the FPX function.

Can I use other people’s bank account to make the payment?

Third party payment is not allowed. You need to make payment via your own bank account.

GENERAL

Can I view my statements for income tax claim purposes via Manulife iFUNDS?

Yes, you can download a copy of your annual PRS statement from Manulife iFUNDS. Here is a quick user guide on how to download the PRS statement: View here

Can I use Manulife iFUNDS to update my mailing address or contact details?

No. Kindly send the “Change of Personal Information and Investment form” which can be downloaded from our website to Customer Service Dept. Please contact our Customer Service at 03-2719 9271 for further assistance.

Is there any user guide for customers on how to open an account/transact via Manulife iFUNDS?

How can I open a new Private Retirement Scheme (PRS) account? - View here
How can I contribute to a PRS fund? - View here

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The above information has not been reviewed by the Securities Commission Malaysia (SC) and is subject to the relevant warning, disclaimer, qualification or terms and conditions stated herein. Investors are advised to read and understand the contents of the Master Prospectus dated 3 January 2023 and its First Supplemental Master Prospectus dated 20 October 2023; Master Prospectus dated 15 May 2023 and its First Supplemental Master Prospectus dated 20 October 2023; Prospectus dated 10 September 2024; Prospectus dated 19 June 2024; Prospectus dated 3 October 2023; Prospectus dated 18 August 2022 and its First Supplemental Prospectus dated 30 December 2022; Disclosure Document dated 14 February 2022 and its First Supplemental Disclosure Document dated 30 August 2023 for Manulife PRS NESTEGG Series; Disclosure Document dated 14 February 2022 and its First Supplemental Disclosure Document dated 30 August 2023 for Manulife Shariah PRS NESTEGG Series; Information Memorandum dated 29 August 2024; Information Memorandum dated 2 May 2023 and its First Supplemental Information Memorandum dated 2 January 2024; Information Memorandum dated 9 August 2021 and its First Supplemental Information Memorandum dated 10 August 2023 and its Second Supplemental Information Memorandum dated 2 January 2024; Information Memorandum dated 11 February 2020 for Manulife Dragon Growth Fund; Information Memorandum dated 11 February 2020 and its First Supplemental Information Memorandum dated 13 September 2021 and its Second Supplemental Information Memorandum dated 31 January 2022 and its Third Supplemental Information Memorandum dated 21 August 2023 and its Fourth Supplemental Information Memorandum dated 2 January 2024 for Manulife Asian Small Cap Equity Fund; Information Memorandum dated 11 February 2020 and its First Supplemental Information Memorandum dated 31 January 2022 and its Second Supplemental Information Memorandum dated 10 August 2023 and its Third Supplemental Information Memorandum dated 28 February 2024 for Manulife SGD Income Fund; Information Memorandum dated 11 February 2020 and its First Supplemental Information Memorandum dated 10 August 2023 and its Second Supplemental Information Memorandum dated 2 January 2024 for Manulife Global Emerging Markets Multi-Asset Income Fund; Information Memorandum dated 11 February 2020 and its First Supplemental Information Memorandum dated 31 January 2022 and its Second Supplemental Information Memorandum dated 10 August 2023 and its Third Supplemental Information Memorandum dated 2 January 2024 for Manulife ASEAN Equity Fund; Information Memorandum dated 4 September 2019 and its First Supplemental Information Memorandum dated 18 October 2019; Master Information Memorandum dated 26 November 2019 for 2 Funds and Information Memorandum dated 3 February 2020 and its First Supplemental Information Memorandum dated 13 September 2021 and its Second Supplemental Information Memorandum dated 10 August 2023 and its Third Supplemental Information Memorandum dated 2 January 2024 and all the respective Product Highlights Sheet(s) (collectively, the “Offering Documents”), obtainable at our offices or website, before investing. The Offering Documents have been registered with the SC, however the registration with the SC does not amount to nor indicate that the SC has recommended or endorsed the product. There are risks involved with investing in unit trust funds; wholesale funds and/or Private Retirement Schemes. Some of these risks associated with investments in unit trust funds; wholesale funds and/or Private Retirement Schemes are interest rate fluctuation risk, foreign exchange or currency risk, country risk, political risk, credit risk, non-compliance risk, counterparty risk, target fund manager risk, liquidity risk and interest rate risk. For further details on the risk profile of all the funds, please refer to the Risk Factors section in the Offering Documents. The price of units and income distribution may go down as well as up. Investors should compare and consider the fees, charges and costs involved. Investors are advised to conduct own risk assessment and consult the professional advisers if in doubt on the action to be taken. Past performances are not an indication of future performances. Where a unit split/distribution is declared, investors are advised that following the issue of additional units/distribution, the NAV per unit will be reduced from the pre-unit split NAV/cum-distribution NAV to post-unit split NAV/ex-distribution NAV; and where a unit split is declared, the value of your investment in the Fund’s denominated currency will remain unchanged after the distribution of the additional units. You are advised not to solely rely upon the ratings or rankings disclosed herein in making an investment decision. The ratings or rankings disclosed herein are current; the same may change in the future.

The Manager, Manulife Investment Management (M) Berhad Registration No: 200801033087 (834424-U) (hereinafter referred to as “Manulife IM (Malaysia)”) is a wholly owned subsidiary of Manulife Holdings Berhad and holds a Capital Markets Services License for fund management, dealing in securities restricted to unit trusts, dealing in private retirement schemes and financial planning under the Capital Markets and Services Act 2007. Manulife IM (Malaysia) operates under the brand name of Manulife Investment Management which is the global wealth and asset management segment of Manulife Financial Corporation.